Healthcare Team Lead

Job Summary

To support a customer-centric initiative, the temporary Healthcare Team Lead will remotely manage and mentor a team of customer support representatives, ensuring optimal performance while promoting a smartphone application that aids patients in monitoring their health outcomes.

Key responsibilities:

• Lead, mentor, and coach customer support representatives to achieve performance goals
• Conduct team meetings and provide ongoing training to enhance skills and knowledge
• Analyze metrics and implement strategies to improve customer service operations and satisfaction

Required qualifications:

• Proven experience in a customer support supervisory role, ideally in a contact center environment
• Strong leadership and team management skills with a focus on motivating team members
• Excellent communication skills for effective interaction with customers and team members
• Experience in driving performance metrics and KPIs in a production environment
• Strong analytical skills with the ability to enhance efficiency in high-pressure situations