Healthcare Technical Support

Job Summary

A company is looking for a Healthcare Technical Support professional.

Key Responsibilities

• Provide high-level customer service by responding to inquiries and resolving problems via telephone or email
• Research and address issues related to fraud support and internet operations
• Act as a liaison between customers and various departments to resolve complex customer or technology issues

Required Qualifications

• High school diploma or equivalent
• At least three years of contact center customer service experience
• Completion of training for entry-level roles
• Ability to work set schedules, including overnight and weekend shifts
• Knowledge of products, services, rates, terms, and applicable regulations