Healthcare Technical Support

Job Summary

A company is looking for a Healthcare Technical Support professional to provide high-level customer service and resolve inquiries related to healthcare services.

Key Responsibilities

• Respond to customer inquiries via telephone or email and resolve issues related to fraud support and internet operations
• Research and resolve problems while obtaining thorough knowledge of products, services, and applicable regulations
• Act as a liaison between customers and various departments to address complex customer or technology issues

Required Qualifications

• High school diploma or equivalent
• At least three years of Contact Center customer service experience
• Successful completion of training for entry-level roles
• Ability to work overnight and set schedules post-training
• Experience in a remote work environment is preferred