Healthcare Technical Support

Job Summary

Providing high-level customer service, the full-time Healthcare Technical Support specialist will respond to inquiries and resolve issues related to fraud support and internet operations while working remotely.

Key responsibilities

• Respond to customer inquiries via telephone or email, ensuring timely and effective resolution
• Research and resolve complex customer or technology issues, acting as a liaison between customers and various departments
• Obtain in-depth knowledge of products, services, and applicable regulations to assist customers effectively

Required qualifications

• High school diploma or equivalent
• At least three years of experience in a Contact Center customer service role
• Completion of training for entry-level roles in customer service
• Technical troubleshooting experience, particularly with Merchant Terminal Credit Card Machines, is preferred
• Ability to navigate multiple computer systems and applications effectively