Healthcare Technical Support Associate

Job Summary

A company is looking for a Healthcare Technical Support Service Desk Associate- REMOTE.

Key Responsibilities

• Respond promptly to incoming contacts regarding workflow issues, application errors, and access problems
• Provide high-quality customer service while adhering to scripts and corporate policies
• Identify areas for improvement and escalate complex issues to appropriate teams

Required Qualifications

• 1 to 3 years of customer service experience, preferably in a contact center or healthcare setting
• 1 to 3 years of experience in customer problem analysis and resolution
• High school diploma or equivalent is required
• Experience working in a call center environment is preferred
• Availability on Microsoft Teams and consistent review of emails and learning materials