Healthcare Technical Support Associate

Job Summary

A company is looking for a Healthcare Technical Support Service Desk Associate- REMOTE.

Key Responsibilities

• Provide technical assistance and support to healthcare customers via phone, email, chat, and self-service
• Respond promptly to incoming contacts and resolve over 90% of issues at first contact
• Escalate complex issues to appropriate teams and identify areas for process improvement

Required Qualifications

• 1 to 3 years of customer service experience, preferably in a contact center or healthcare setting
• 1 to 3 years of experience in customer problem analysis and resolution
• High school diploma or equivalent is required
• Daily availability on Microsoft Teams and consistent review of emails
• Experience in a call center environment is preferred