Healthcare Training Specialist

Job Summary

A company is looking for a Performance Development Training & Quality Assurance Specialist in a healthcare call center.

Key Responsibilities

• Facilitate training sessions for new hires and ongoing support for various communication channels
• Provide structured coaching to improve agent performance and document progress
• Manage training requests and track performance issues to recommend interventions

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 2+ years of experience in training, coaching, or performance development in a contact center
• Proficiency in Microsoft 365 and experience with Zendesk or similar systems
• Ability to analyze performance data and apply insights to training plans
• Working knowledge of HIPAA and basic healthcare terminology