Healthcare Virtual Assistant

Job Summary

To support patient access and intake operations, the full-time Medical Virtual Assistant will manage patient communications, scheduling, and documentation in a remote environment, ensuring a warm and efficient experience for patients prior to their appointments.

Key responsibilities

• Respond promptly to new patient leads and booked patients via phone, messaging, and internal systems
• Provide clear and professional communication to patients, guiding them through the intake process and addressing any concerns
• Support appointment scheduling, intake completion, and follow-up tasks while documenting patient interactions accurately

Required qualifications

• 2+ years of experience in healthcare operations, patient support, or related fields
• Strong preference for candidates with healthcare licensure or formal clinical training outside the U.S
• Experience with telehealth, medical administration, or call center operations is highly valued
• Familiarity with behavioral health, ADHD care, and U.S. healthcare workflows is a plus
• Exceptional spoken and written English communication skills are essential