Help Desk Administrator

Job Summary

A company is looking for a Help Desk Administrator to provide technical support to internal users.

Key Responsibilities:

• Act as the first point of contact for IT-related inquiries from internal users
• Utilize JIRA to log, track, prioritize, and resolve IT support tickets
• Diagnose and resolve issues with hardware, software, and network connectivity

Required Qualifications:

• High school diploma or equivalent required; associate degree or technical certifications preferred
• Previous customer service or IT support experience preferred, but not required
• Familiarity with Windows and macOS operating systems and common business applications
• Experience utilizing JIRA or similar ticketing systems for IT support management
• Basic understanding of networking concepts and troubleshooting