Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst.

Key Responsibilities

• Provide technical support to users via phone and email, tracking issues through a ticketing system
• Perform troubleshooting and diagnostic services for hardware and software, including VOIP systems
• Maintain documentation and records, and communicate updates to customers regarding ticket status and resolutions

Required Qualifications

• Associate's degree in a related field or equivalent experience
• 1-2 years of experience with Windows client devices
• Basic knowledge of Active Directory and troubleshooting support for Windows 10 and higher
• Experience with the Microsoft Office suite and ticket entry systems
• A+ Certification and/or Microsoft 365 certification preferred or ability to obtain within 90 days of hire