Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst I to provide technical support and troubleshooting solutions for hardware, software, and networking issues.

Key Responsibilities

• Provide remote troubleshooting and technical support for Windows 10/11 operating systems
• Manage and support Microsoft 365 applications and utilize Azure Active Directory for user account management
• Respond to and resolve tickets within the organization's ticketing system

Required Qualifications

• Strong expertise in Windows 10/11 operating systems
• Hands-on experience with Azure Active Directory and Microsoft 365 applications
• Familiarity with endpoint detection and response tools like SentinelOne
• Proficiency in using remote control software, such as TeamViewer
• Understanding of cybersecurity concepts, including data encryption and log auditing