Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst Tier I.

Key Responsibilities

• Resolve customer service requests related to software and hardware issues
• Log and track calls using IT service management software and maintain documentation
• Provide excellent customer service and establish strong working relationships with users

Required Qualifications

• Associate degree in technology and/or 1 - 2 years related experience
• Extensive knowledge of PC hardware and software support required
• 1+ year experience with Windows 10/11 operating systems support or administration
• 1+ years of Active Directory experience
• Help Desk experience preferred