Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst - Tier 1.

Key Responsibilities

• Serve as the front line of the Client Support Team, answering inbound support inquiries
• Engage with clients via a ticketing system, resolving support tickets and maintaining SLAs
• Collaborate with internal teams to triage, document, and escalate tickets as necessary

Required Qualifications

• 1+ year in a customer support, help desk, or IT support role or comparable customer-facing role
• Experience with ticketing systems (e.g., Zendesk, Freshdesk)
• Exposure to financial software or payment systems is a plus
• Must reside in the Greater Phoenix area for this fully remote role