Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst to provide technical support for Department of Defense travel systems.

Key Responsibilities

• Serve as the first point of contact for travel-related inquiries and troubleshoot system access and processing errors
• Provide guidance on travel policies and assist users with reimbursement questions
• Support enterprise applications and ensure compliance with DoD cybersecurity policies

Required Qualifications

• Active Secret Clearance or ability to obtain one
• 2+ years of Help Desk or Service Desk experience in a federal or DoD environment
• Experience supporting enterprise financial or travel systems
• Familiarity with Defense Travel System (DTS) and ITSM ticketing systems
• Strong troubleshooting and analytical skills