Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst to provide IT support services in a hybrid remote/in-office environment.

Key Responsibilities:

• Answer calls and create tickets for support requests from employees, freelancers, and contractors
• Troubleshoot and resolve technical issues via phone, chat, email, or in person
• Provide support for macOS and Windows platforms, including account management and incident resolution

Required Qualifications:

• 2+ years of experience in IT Help Desk or computer support
• Excellent technical troubleshooting techniques
• Ability to perform in a dynamic environment with changing schedules and priorities
• Familiarity with Apple platforms is preferred
• Experience with ServiceNow and networking is a plus