Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst for a long-term contract position primarily remote.

Key Responsibilities

• Respond to service desk requests, documenting issues for timely resolution
• Troubleshoot hardware and software problems in Microsoft Windows 10 environments
• Assist with account access and user administration tasks within Active Directory

Required Qualifications

• Experience providing help desk or service desk support
• Working knowledge of Active Directory for user account support
• Hands-on experience with Microsoft Windows and Windows 10 systems
• Ability to perform basic troubleshooting for desktop and software issues
• Familiarity with managing and documenting service desk tickets