Help Desk Analyst

Job Summary

Help Desk Analyst, responsible for providing technical support primarily via phone for a contract role on weekends from 8 AM to 8 PM, requiring experience in Microsoft 365, Active Directory, and Windows environments.

Key Responsibilities

• Respond to technical assistance requests via phone and email
• Diagnose and resolve or escalate technical hardware and software issues
• Administer Microsoft 365 environments and manage Active Directory user accounts

Required Qualifications

• Minimum 7 years of technical phone support experience in a Windows/Microsoft Office environment
• Associate degree or equivalent technical school certification
• Experience with Microsoft 365, Exchange Online, SharePoint, and Active Directory administration
• Strong troubleshooting abilities
• Microsoft certification preferred or actively seeking certification