Help Desk Analyst
Job Summary
Providing frontline IT support, the full-time Help Desk Analyst will assist faculty, staff, and students through phone, email, and chat channels while troubleshooting technical issues and promoting service improvement in a remote environment.
Key responsibilities
- Troubleshoot technical issues and provide support for software and account-related services
- Develop knowledge articles and test new technologies to improve service delivery
- Mentor student assistants and new staff while promoting knowledge sharing within the Help Desk
Required qualifications
- Associate's Degree or equivalent experience
- 2 years of customer service experience
- Working technical knowledge of personal computers and operating systems (Windows and Mac)
- Knowledge of computer networking concepts, including DNS and DHCP
- Strong customer service skills with the ability to explain complex technical concepts
Complete Job Description
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