Help Desk Analyst
Job Summary
Providing application support and business analysis, the full-time remote Help Desk Analyst will troubleshoot issues, manage service requests, and collaborate with technical teams to enhance the HIOS system.
Key Responsibilities:
- Monitor and manage incidents and service requests through the CMS ServiceNow queue and shared mailboxes
- Analyze business requirements and user needs to inform system improvements and document operational processes
- Communicate directly with users, providing troubleshooting guidance and updates on issue resolution progress
Required Qualifications:
- 2+ years of experience in application support, help desk/support, business analysis, or quality assurance/testing
- Bachelor's degree in management information systems, Information Technology, Computer Science, or a related field
- Experience providing Tier 2 or Tier 3 production/application support
- Familiarity with ticketing or service management tools such as Jira and/or ServiceNow
- Understanding of software testing principles and the ability to create and execute test scenarios
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,185 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
