Help Desk Associate

Job Summary

Providing exceptional customer service through inbound and outbound calls and emails, the full-time Panel Help Desk Associate will manage high volumes of inquiries, ensuring respondent satisfaction and retention while working remotely from Nicaragua or India.

Key responsibilities

• Manage high volumes of inbound/outbound calls and emails, documenting all outreach while providing quality support to respondents
• Intake, triage, investigate, and respond to help desk inquiries, maintaining high-quality service standards
• Effectively assess respondent needs and provide accurate information to resolve issues efficiently

Required qualifications

• High School Diploma or equivalent
• Proven experience in customer service and inbound/outbound calling
• Familiarity with customer service ticketing software is a plus
• Proficiency in Microsoft Office, including Word and Excel
• Ability to multitask and work under pressure while maintaining accuracy