Help Desk Coordinator

Job Summary

A company is looking for a Help Desk Coordinator (Project Delivery Coordinator).

Key Responsibilities

• Provide end user support for issue triaging, resolution, and prioritization
• Classify issues for further analysis of training needs and business process documentation
• Manage and communicate resolutions to end users while addressing any backlog of issues

Required Qualifications

• College degree or equivalent years of experience
• 2+ years of experience in a related field
• Prior experience as a customer service representative is preferred
• Experience with State government human services programs is a plus
• Background as a case worker for Medicaid and CHIP programs is advantageous