Help Desk Coordinator

Job Summary

A company is looking for a Help Desk Coordinator (Project Delivery Coordinator).

Key Responsibilities

• Provide end user support for issue triaging, resolution, and prioritization for root cause analysis
• Classify issues for further analysis of training needs, business process documentation, or system fixes
• Manage any backlog of issues to ensure timely resolution

Required Qualifications

• College degree or equivalent years of experience
• 2+ years of experience in a related field
• Prior experience working as a customer service representative is preferred
• Experience with State government human services programs is preferred
• Experience as a case worker for the Medicaid and CHIP programs is preferred