Help Desk Coordinator

This job has been removed

Location: Remote

Compensation: Salary

Reviewed: Wed, Apr 08, 2026

This job expires in: 27 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Help Desk Coordinator II.

Key Responsibilities

Address and resolve network, device, and equipment issues
Assess and manage Tier I support tickets for escalation to Tier III
Conduct remote troubleshooting for network-related problems

Required Qualifications

High School Diploma or GED
Proficiency in network and wireless troubleshooting
More than 2 years of customer service experience
Over 1 year of technical support experience
Familiarity with Ruckus, Juniper, and Cambium Access Points

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