Help Desk Coordinator

Job Summary

To promote client loyalty through exceptional service, the full-time remote Help Desk Coordinator will manage inquiries from clients, provide timely resolutions, and perform administrative tasks related to clinical research study activities.

Key responsibilities

• Answer and address client inquiries via Zendesk and phone, ensuring courteous and timely responses
• Perform data entry and administrative tasks while adhering to strict guidelines and quality standards
• Collaborate with team members and other departments to meet project deadlines and service objectives

Required qualifications

• Associate degree or equivalent combination of education and experience
• 1+ years of customer service experience in a business-to-business environment
• 1+ years of administrative support experience in a regulated service industry
• Proficiency in Microsoft Word and Excel
• Ability to build rapport with customers and adapt to their needs effectively