Help Desk Coordinator

Job Summary

To provide exceptional technical support, the full-time Tier 2 Help Desk Coordinator will manage network and device troubleshooting, escalate support tickets as necessary, and ensure customer satisfaction while working remotely.

Key responsibilities

• Address and resolve network, device, and equipment issues effectively
• Assess and escalate Tier I support tickets to Tier III when needed
• Conduct remote troubleshooting for network-related problems and manage device connectivity

Required qualifications

• High School Diploma or GED
• Over 2 years of customer service experience
• More than 1 year of technical support experience
• Familiarity with Ruckus, Juniper, and Cambium Access Points
• Experience with Zendesk or similar ticketing systems