Help Desk Customer Service Advisor

Job Summary

To support a growing team, the remote Help Desk Customer Service Advisor will manage IT-related queries, provide technical assistance via phone, chat, or email, and ensure optimal system performance while delivering excellent customer service.

Key responsibilities

• Respond to end-user inquiries and resolve issues on the first interaction
• Document interactions and solutions accurately in the ticketing system
• Install, maintain, and troubleshoot hardware and software issues

Required qualifications

• High school diploma or equivalent
• Experience in building, configuring, and troubleshooting computers
• Proficiency in Microsoft Office and Windows 11
• Strong customer service mindset and interpersonal skills
• Ability to perform remote troubleshooting in a distraction-free workspace