Help Desk Customer Service Representative

Job Summary

Providing remote support for users, the full-time Help Desk Customer Service Representative will assist with problem reports and service requests, manage desktop and operational support, and ensure timely resolution of technical issues.

Key responsibilities

• Assist in providing desktop and operational support to remote offices and users
• Diagnose and resolve user issues, documenting solutions in the ticketing system
• Collaborate with team members on projects and ensure adherence to processes and guidelines

Required qualifications

• At least one year of customer service or related experience
• High school diploma or equivalent
• Availability Monday-Friday between 7:00 AM - 7:30 PM (ET)
• Ability to complete the CMS client vetting process as a condition of employment
• Experience with remote desktop software and troubleshooting technical issues