Help Desk Engineer

Job Summary

A company is looking for a RES Help Desk Engineer to support the modernization of a legacy system within the Veteran Readiness & Employment Service.

Key Responsibilities

• Resolve help desk tickets and provide technical support to end users
• Conduct training sessions and maintain documentation for user adoption
• Collaborate with project teams and escalate issues to stakeholders as needed

Required Qualifications

• Bachelor's degree with 2 - 5 years of relevant experience
• Proficiency in MS Word, Excel, and PowerPoint
• Experience with help desk and ticketing systems, preferably ServiceNow
• Minimum of 2 years supporting public-facing helpdesk or equivalent
• Ability to obtain and maintain a Suitability/Public Trust clearance