Help Desk Engineer

Job Summary

A company is looking for a RES Help Desk Engineer to support the modernization of a legacy system within the Veteran Readiness & Employment Service.

Key Responsibilities

• Resolve help desk tickets and provide technical support to end users
• Develop and maintain help desk documentation and training materials
• Collaborate with project teams to ensure alignment with system updates and user needs

Required Qualifications

• Bachelor's degree with 2 - 5 years of relevant experience
• Proficiency in MS Word, Excel, and PowerPoint
• Strong understanding of help desk and ticketing systems, preferably ServiceNow
• Minimum of 2 years of experience in a public-facing help desk role
• Ability to obtain and maintain a Suitability/Public Trust clearance