Help Desk Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 03, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Help Desk Manager.

Key Responsibilities:

Lead and motivate a multi-tiered Help Desk team to provide timely and effective customer support
Develop and maintain escalation paths and procedures for issue resolution
Evaluate help desk performance and adapt processes to support business growth

Required Qualifications:

Bachelor's degree in computer science, information technology, or related field
5+ years of experience managing a ServiceNow Help Desk or similar IT support function
Strong technical proficiency in ServiceNow platform administration
Demonstrated leadership skills and ability to inspire team members
ITIL certification and previous experience with Centers for Medicare and Medicaid Services is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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