Help Desk Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Apr 03, 2024
This job expires in: 22 days

Job Summary

A company is looking for a Help Desk Manager.

Key Responsibilities:
  • Lead and motivate a multi-tiered Help Desk team to provide timely and effective customer support
  • Develop and maintain escalation paths and procedures for issue resolution
  • Evaluate help desk performance and adapt processes to support business growth

Required Qualifications:
  • Bachelor's degree in computer science, information technology, or related field
  • 5+ years of experience managing a ServiceNow Help Desk or similar IT support function
  • Strong technical proficiency in ServiceNow platform administration
  • Demonstrated leadership skills and ability to inspire team members
  • ITIL certification and previous experience with Centers for Medicare and Medicaid Services is a plus

COMPLETE JOB DESCRIPTION

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