Help Desk Manager

Job Summary

A company is looking for a Help Desk Manager to lead the IT team in resolving technical issues and ensuring high-quality service delivery to end users.

Key Responsibilities

• Train and mentor Help Desk personnel while managing daily operations
• Drive customer problem resolution and assist with user requests through various channels
• Interface with internal teams to establish best practices and compliance

Required Qualifications

• 4+ years of experience in a Help Desk role, preferably in a medium or larger company
• Experience supporting Mac hardware/OSX and remote users
• Familiarity with Jira Service Desk or similar ticketing systems and Office 365 suite
• 1-2 years of supervisory or management experience
• Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally