Help Desk Manager
Job Summary
Managing the Help Desk remotely, the full-time Help Desk Manager will ensure timely first-level hardware, software, and network support for end users while providing second-level technical support and mentoring to Help Desk Specialists.
Key responsibilities
- Mentors and supervises Help Desk Specialists while providing second-level support for hardware, software, and network issues
- Documents and resolves user-reported problems, ensuring users are informed of progress and recommendations
- Identifies problem trends and recommends solutions to minimize ongoing issues, while maintaining Help Desk tracking software
Required qualifications
- Bachelor's Degree or equivalent combination of education and experience
- Six (6) or more years of related experience in a help desk environment
- Experience with large-scale ticketing systems
- Strong knowledge of Windows servers, workstations, notebooks, printers, and standard Microsoft applications
Complete Job Description
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