Help Desk Service Specialist

Job Summary

A company is looking for an HDS Specialist.

Key Responsibilities:

• Provide quality customer service to all HDS customers, including incident management, desktop support, and proprietary application support
• Troubleshoot and resolve hardware and software issues for customers
• Collaborate with Service Analysts to ensure industry-leading service and resolution of incidents

Required Qualifications:

• MCDTS, A+ and Server + preferred but not required
• Understanding of ITIL framework
• 2-5 years of technical and client support experience in an IT environment
• Experience with Microsoft operating systems, including Windows XP to current generations
• Knowledge of basic networking and troubleshooting