Help Desk Specialist

Job Summary

Providing Tier 1/Tier 2 support for a Grants Management System, the full-time Help Desk Specialist will manage user support requests, troubleshoot system issues, and assist with user access and training in a remote environment.

Key Responsibilities

• Respond to and resolve user support requests via phone, email, and ticketing systems
• Troubleshoot application access, user account, and system-related issues
• Create and maintain user accounts and permissions while tracking and resolving support tickets

Required Qualifications

• 2+ years of Help Desk, Application Support, or Customer Support experience
• Experience supporting web-based applications or enterprise systems
• Proficiency in using ticketing systems and managing support requests
• Ability to create documentation and train end users
• Strong troubleshooting and customer service skills