Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide IT support and resolve technical issues for employees.

Key Responsibilities

• Provide phone and email support to teammates facing IT challenges
• Diagnose and resolve hardware and software issues
• Document issues and troubleshooting steps in a ticketing system

Required Qualifications

• High school diploma or equivalent with some computer training certification
• Two plus years of experience in IT support or equivalent education and experience
• Strong understanding of Microsoft Operating Systems and Office products
• Ability to work independently and collaboratively in a team
• Proven ability to manage multiple assignments with minimal supervision