Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist I to provide remote support to end users.

Key Responsibilities

• Provide support for computer, application, system, device, access, and hardware issues
• Identify, research, and resolve technical problems of moderate complexity
• Document, track, and monitor problems using applicable systems and tools

Required Qualifications

• Diploma or equivalent; Bachelor's degree in Information Systems, Business, or related field preferred
• Prior Service Desk or Desktop Support experience required; one year of desktop-based hardware support experience preferred
• Incident Management experience with ServiceNow
• Basic user & security group Active Directory administration experience
• Experience with troubleshooting Office 365 and Gmail, as well as collaboration tools like Zoom and Slack