Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide Tier 2 support for software systems.

Key Responsibilities

• Provide Tier 2 support for government software systems, focusing on the PIEE application
• Act as a liaison between end-users, Tier 1 support, and Tier 3 development teams for issue resolution
• Identify, document, and escalate software defects using JIRA, including bug reports and root cause analysis

Required Qualifications

• Minimum 2 years of experience in software systems support or a related technical role
• Strong understanding of software interaction with computer hardware and system architecture
• Proficiency in JIRA and Confluence within the Atlassian suite
• Familiarity with Agile software development and manual testing practices
• Experience with Section 508 compliance testing and accessibility standards