Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist - Tier 1 (Remote).

Key Responsibilities

• Provide customer support and technical issue resolution via email, phone, and defect tracking system
• Document all incidents in the incident tracking system and manage incidents to closure or escalation
• Collaborate with internal teams to communicate customer priorities and release information

Required Qualifications

• College degree with 0-2 years of related work experience, or Associate degree with 2-3 years, or High School diploma/equivalent with 4-5 years of related work experience
• Demonstrated ability to analyze and understand complex software applications
• Strong interpersonal skills and client focus
• Ability to work within tight deadlines and manage shifting priorities
• Experience in creating customer-facing documentation