Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist responsible for providing first-level support to end-users on hardware, software, and network-related issues.

Key Responsibilities

• Respond to teammate support requests via telephone and email
• Diagnose and resolve information technology hardware and software issues
• Open, escalate, track, and close trouble tickets while promoting end-user satisfaction

Required Qualifications

• High school diploma or equivalent with some computer training certification program
• Degree in a computer technology field or related fields is preferred
• Two plus years of experience and/or training or equivalent combination of education and experience
• Strong working knowledge of Microsoft Operating Systems and Office productivity products
• Ability to work on multiple assignments with minimal supervision