Help Desk Specialist

Job Summary

Providing first-level support to end-users on hardware, software, and network issues, the full-time remote Help Desk Specialist will manage support requests via telephone and email, diagnose problems, and ensure end-user satisfaction through effective ticketing and documentation.

Key responsibilities

• Respond to teammate support requests and diagnose IT hardware and software issues
• Open, escalate, track, and close trouble tickets while documenting solutions
• Collaborate with IT teammates to research and develop technical documentation

Required qualifications

• High school diploma or equivalent with some computer training certification; a degree in a computer technology field is preferred
• Two plus years of experience in IT support or a related field
• Strong working knowledge of Microsoft Operating Systems and Office productivity products
• Ability to work independently and as part of a team
• Experience with ticketing systems for tracking and documenting issues