Help Desk Specialist

Job Summary

Providing essential technical support in a hybrid work environment, the full-time Help Desk Specialist will assist end users with PC, server, and mainframe applications while collaborating with systems administrators and cybersecurity personnel to ensure the performance of mission-critical systems.

Key Responsibilities

• Deliver first and second-tier technical support to end users for various applications and hardware
• Diagnose and resolve issues through structured discussions and problem management databases
• Coordinate with cross-functional teams to restore services and identify root causes of technical problems

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 2+ years of experience in a help desk or IT support role
• Familiarity with ITIL frameworks and help desk best practices
• Proficiency with Windows operating systems and Microsoft Office 365
• Experience with help desk ticketing systems, such as Remedy or ServiceNow