Help Desk Specialist
Job Summary
Supporting staff in a hybrid-flex environment, the Help Desk Specialist will resolve hardware and software issues, manage ticket queues, and provide technical assistance to end users while ensuring high standards of customer service.
Key responsibilities:
- Troubleshoot complex technical issues and provide timely solutions
- Maintain ticket queue by efficiently processing requests and documenting resolutions
- Coordinate installation, repair, and upgrades of computer hardware and software for users
Required qualifications:
- Associates degree in Computer Science, Information Technology, or related field, or equivalent work experience
- A+ certification or similar designation is a plus
- Knowledge of spreadsheet software, word processing software, and internet software
- Strong typing skills
- Professional phone presence with excellent communication skills
Complete Job Description
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