Help Desk Specialist
Job Summary
Providing essential technical assistance to end-users, the part-time Help Desk Specialist will troubleshoot hardware and software issues, document incidents, and collaborate with other departments while working remotely on a W2 contract basis for a duration of 6+ months.
Key Responsibilities
- Assist users with hardware, software, and system issues
- Troubleshoot and resolve technical problems efficiently
- Document and track technical incidents and support requests
Required Qualifications
- Prior Service Desk or Desktop Support experience
- Incident Management experience
- Experience with user and security group administration
- Proficiency in Active Directory Administration
- Familiarity with ServiceNow and VPN troubleshooting
Complete Job Description
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