Help Desk Specialist I

Job Summary

A company is looking for a Help Desk Specialist I (Tier I Agent - Internal).

Key Responsibilities

• Serve as the Tier 1 customer support Point of Contact for CBP employees and contractors
• Respond to incidents and service requests through various communication channels, logging details in ServiceNow
• Perform troubleshooting, resolution, and escalation of technical issues related to applications, hardware, and network connectivity

Required Qualifications

• High school diploma or equivalent
• Minimum 1 year of experience in IT help desk or technical customer support
• Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts
• Ability to work rotating shifts, including nights, weekends, and holidays
• Sole U.S. citizenship required and ability to pass a CBP Background Investigation