Help Desk Specialist I

Job Summary

A company is looking for a Help Desk Specialist I (Tier 1 Agent - External).

Key Responsibilities

• Serve as the Tier 1 customer support Point of Contact for external CBP customers via the support line
• Respond to incidents, service requests, and inquiries through various communication channels
• Accurately log and document all incidents and service requests in ServiceNow and escalate as necessary

Required Qualifications

• High school diploma or equivalent
• Minimum 1 year of experience in IT help desk or technical customer support
• Working knowledge of Windows operating systems and Microsoft Office
• Ability to work rotating shifts, including nights, weekends, and holidays
• Sole U.S. citizenship required and ability to pass a CBP Background Investigation