Help Desk Specialist II
Job Summary
Providing advanced technical support, the full-time Help Desk Specialist II will assist users with complex issues, manage ticketing systems, and ensure high levels of customer satisfaction in a fast-paced environment.
Key responsibilities
- Resolve advanced technical issues related to hardware and software applications
- Manage and prioritize service requests in the ticketing system
- Collaborate with other IT teams to improve service delivery and user experience
Required qualifications
- Experience in a Tier II help desk or technical support role
- Strong knowledge of operating systems, networking, and troubleshooting techniques
- Familiarity with ticketing systems and remote support tools
- Relevant certifications (e.g., CompTIA A+, Network+)
- Ability to work independently and as part of a team in a dynamic environment
Complete Job Description
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