Help Desk Support

Job Summary

Providing remote support services, the full-time Help Desk Support will identify, diagnose, and resolve issues for users of various computer systems and hardware while assisting with configuration and troubleshooting tasks.

Key responsibilities

• Diagnoses and resolves problems for users of personal computers, including desktops, laptops, and mobile devices
• Delivers, sets up, and assists in configuring end-user hardware and software
• Coordinates problem resolution with outsourced IT consultants and tracks recurring issues

Required qualifications

• Associate's degree or equivalent in information technology
• Minimum three years of experience in Help Desk Support or a comparable field
• Proficiency in Microsoft 365, Windows 10, and mobile devices
• Ability to communicate technical information to both technical and non-technical personnel
• Self-motivated with the ability to work independently