Help Desk Support Administrator

Job Summary

A company is looking for a Help Desk Support Administrator - Temporary - Remote.

Key Responsibilities

• Provide first and second-level technical support to internal and external users on various hardware and software platforms
• Maintain records of all support requests and ensure prompt and professional responses
• Administer and configure new hire hardware and software, and provide training on technical processes

Required Qualifications

• Associates in computer science or a certificate in computer technology from an accredited institution
• 2 years of experience in a Help Desk role may substitute for the degree
• Proficiency in Microsoft Office 365 applications and PC hardware support
• Experience with ticketing systems and providing support via various communication platforms
• Ability to conduct group training sessions on new technical processes