Help Desk Support Agent

Job Summary

A company is looking for a Help Desk Support Agent to assist with technical support and software delivery for the Air Force Civil Engineering community.

Key Responsibilities

• Identifies, researches, and resolves technical problems
• Responds to requests for technical support via phone and email
• Documents and tracks problems to ensure timely resolution

Required Qualifications

• Bachelor's degree with 2 years of experience in Help Desk Operations, or an associate's degree with 4 years of experience
• At least 1 year of experience with JIRA software
• Strong computer skills, including proficiency in Microsoft Suite (Outlook, Excel, Word)
• Ability to work independently and effectively as part of a team
• Familiarity with concepts and practices related to Help Desk Operations