Help Desk Support Agent

Job Summary

A company is looking for a Help Desk Support Agent to provide technical support for the USAF's NexGen IT initiative.

Key Responsibilities

• Identifies, researches, and resolves technical problems
• Responds to requests for technical support via telephone and email
• Documents and tracks problems to ensure timely resolution

Required Qualifications

• 2 years of experience in Help Desk Operations
• At least 1 year of experience with JIRA software
• High School Diploma
• Strong computer skills, including Microsoft Suite (Outlook, Excel, Word)
• Ability to obtain a NACI clearance